Jitalive Privacy Policy – Your Personal Information is Completely Safe

1 Introduction

Jitalive (jitalive.onl) is a trusted online gaming and betting platform in Bangladesh. We understand that your privacy matters to you. This Privacy Policy ("Policy") explains how Jitalive collects your personal information, how it is used, who it may be shared with, and the steps we take to keep your data secure.

By using the Jitalive website or mobile app, you are considered to have read and agreed to this Privacy Policy. Together with our Terms and Conditions, this policy forms the foundation of our services.

2 What Information We Collect

Jitalive collects two types of information from you — what you voluntarily provide and what is automatically gathered through your use of the platform.

We only retain information about you that is necessary to deliver our services properly and meet legal obligations. Collecting any data beyond that is against Jitalive's policy.

3 How Your Information Is Used

Jitalive uses your information only for specific, legitimate purposes. Below we outline each reason transparently:

• To create and manage your account and ensure its security.
• To process deposit, withdrawal, and betting transactions.
• For KYC verification and age confirmation.
• To provide promotional offers, bonuses, and personalized services.
• To provide customer support and technical assistance.
• To detect and prevent fraud, money laundering, and illegal activities.
• To comply with legal obligations and directives from regulatory authorities.
• To improve the platform experience and performance.

4 Data Sharing & Disclosure

Jitalive does not generally share your personal information with third parties. However, sharing may occur in the following limited circumstances:

• Payment Providers: Necessary information is shared with approved payment gateways, including bKash, Nagad, and Rocket, to process deposits and withdrawals.
• Law enforcement: Information may be disclosed to satisfy court orders, government directives, or legal obligations.
• Identity Verification Services: Limited information is shared with approved verification agencies as part of the KYC process.
• Security Partners: Relevant information may be shared with specialist agencies for fraud prevention and cybersecurity purposes.
• Business Transfer: If Jitalive is ever merged or acquired, you will be notified in advance.

Even in the above cases, we share only the minimum necessary information and require third parties to meet our privacy protection standards.

5 Information Security Measures

Jitalive protects your data using industry-leading technology and practices. Our security infrastructure includes:

• 256-bit SSL/TLS encryption — all data transmissions are fully encrypted.
• AES-256 encryption is also applied to stored data.
• Two-Factor Authentication (2FA) support.
• 24/7 security monitoring and intrusion detection systems.
• Regular security audits and penetration testing.
• Restricted Access Policy — only authorized personnel may access user data.

6 Cookie Policy

Jitalive uses cookies in your browser. Cookies are small text files stored on your device that help improve your website experience. The types of cookies we use:

• Essential cookies: These cookies are required to maintain your login session and ensure core functionality. They cannot be disabled.
• Performance Cookies: Analyzes how you use the platform to help us improve our service quality.
• Functionality Cookies: Used to remember your preferences and settings.
• Security Cookies: Used to prevent fraud and unauthorized access.

You can disable non-essential cookies through your browser settings, though some features may become limited as a result.

7 Data Retention Period

Jitalive does not retain your data longer than necessary. How long information is kept depends on its type and applicable legal requirements:

• Data for active accounts is retained for as long as the account remains open.
• Financial transaction records are generally kept for up to 5 years after account closure (legal obligation).
• KYC documents are retained in accordance with regulatory authority guidelines.
• Customer support communication records are retained for a maximum of 2 years.
• Upon withdrawal of marketing consent, the relevant data is removed immediately.

8 Your Rights

As a Jitalive account holder, you have several important rights regarding your personal data. Contact customer support to exercise any of these rights:

9 Minor Protection

Jitalive strictly prohibits anyone under the age of 18 from registering an account or using the platform. We do not knowingly collect personal information from minors.

• Age is verified at registration, and age confirmation through the KYC process is mandatory.
• If we are notified that a minor has created an account, the account will be immediately closed and all associated data will be deleted.
• If parents suspect their child is using Jitalive, please contact our customer support immediately.

10 Third-Party Links & Services

Using the Jitalive platform may sometimes require connecting to third-party payment gateways or verification services. In such cases:

• Third parties have their own privacy policies, which are outside of jitalive's control.
• We only work with trusted and accredited service providers.
• The necessary agreements and security checks are confirmed before sharing any information with third parties.
• Jitalive is not responsible for how third parties store or use your information.

11 Privacy Policy Updates

Jitalive reserves the right to update this Privacy Policy as needed. When changes are made, we will take the following steps:

• For significant changes, you will be notified in advance by email or platform notification.
• The "Last Updated" date at the top of this page will always reflect the most recent revision.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• Previous versions may be provided upon request.

12 Contact

For any questions, concerns, or requests regarding our Privacy Policy, please contact our Data Protection Team:

• Email: [email protected]
• Live Chat: Click the chat icon at the bottom right of the platform
• Support Hours: 7 days a week, 24 hours a day

We typically respond to all requests within 24–48 hours. For general inquiries, please visit our FAQ Page View.